Pokok Game FAQ —
All your questions answered, right here

Registration and gaming at pokok game is strictly for users aged 18 and above. Age is verified during registration and confirmed through the KYC process via National ID. Any account found to belong to a minor will be permanently closed.

No. Under pokok game's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and balances may be forfeited. If you have an issue with an existing account, please contact support directly.

Click the "Forgot your password?" link on the login page. Enter your registered mobile number — an OTP code will be sent to you. Verify the OTP and set a new password. The entire process takes under 2 minutes. If your mobile number has changed, please contact support.

Certain details such as your name and date of birth cannot be changed after KYC verification. However, your email address and some preferences can be updated from your profile settings. To change your mobile number, contact support directly and verify your identity.

Yes. To permanently close your pokok game account, contact support. Before closing, make sure your balance is at zero. Self-exclusion is also available as part of our responsible gaming features — Learn More।

KYC (Know Your Customer) verification is mandatory before making a withdrawal at pokok game. You will need to provide:

• National ID card (NID) — front and back
• Selfie photo
• Sometimes a bank statement or bKash statement

KYC verification is typically completed within 24–48 hours.

Five consecutive incorrect password attempts will lock your account for 30 minutes. Wait 30 minutes for the lock to lift, or reset your password using OTP. If your account is suspended for security reasons or due to suspicious activity, contact support at [email protected].

Minimum deposit is only BDT 100. Maximum limits vary by method — bKash and Nagad typically allow up to BDT 50,000 per day, while bank transfers support higher amounts. Full limit details are available on the Deposit page.

Deposits via bKash and Nagad are typically Instant (1–5 minutes). Bank transfers may take anywhere from 30 minutes to a few hours. Slight delays may occur late at night or on banking holidays. Keep a record (screenshot) of your deposit as proof.

This can occasionally happen, but funds are usually credited automatically or returned within 1–3 hours. If it takes longer, contact us via live chat or at [email protected] with your transaction ID or reference number. Issues are resolved within 24 hours.

Pokok Game does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges (for example, bKash typically charges 1.85% on Send Money). No charges apply when sending to a promo payment number.

The deposit page always displays the currently active payment number — send only to that number. For security reasons, payment numbers are rotated regularly. Never send funds to numbers found on social media or from unknown sources.

pokok game currently supports mobile banking and bank transfers in Bangladesh. Crypto payments are being rolled out on a limited, trial basis — contact support for the latest information.

Yes! As part of pokok game's responsible gaming features, you can set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately, while increasing it requires a 72-hour cooling-off period. Learn More।

Withdrawals at Pokok Game are typically completed within 3–15 minutes. During peak hours or for larger amounts, it may take 30–60 minutes. All withdrawals are guaranteed to be processed within a maximum of 24 hours. Bank transfers may take 1–2 business days.

Minimum withdrawal amount on Pokok Game BDT 500. However, withdrawals from bonus balance are subject to wagering requirements. Regular winnings can be withdrawn in any amount above the minimum threshold.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Wagering requirements not fulfilled
• Account information mismatch
• Withdrawal method does not match deposit method
• Amount below the minimum limit

Contact support to find out the reason.

Pokok Game does not deduct any fees on withdrawals. However, your payment provider's own charges may apply — bKash typically charges 1.85% and Nagad has its own fixed fee.

Yes, withdrawals directly to any Bangladeshi bank account are available through Pokok Game. The minimum amount for bank transfers is generally BDT 2,000, and processing typically takes 1–2 business days.

If your withdrawal request is still "Processing", you may cancel it by contacting our support team. Once marked as "Completed", cancellation is no longer possible. For urgent matters, get immediate assistance via Live Chat.

Wagering requirements mean you must wager the bonus amount a specified number of times before you can withdraw. For example: a BDT 1,000 bonus with a 20x wagering requirement means you need to place BDT 20,000 in total bets. Requirements vary by bonus — check the bonus page for full details.

pokok game offers several types of bonuses:

• Welcome Bonus — For new members
• Reload Bonus — on repeat deposits
• Cashback — On weekly losses
• Referral Bonus — for referring friends
• VIP Points — Rewards for regular play
• Tournament prizes

Each bonus has its own validity period. Welcome bonuses typically remain active for 7–30 days. If the wagering requirements are not met within that period, the bonus is forfeited. Always check the expiry date when claiming a bonus.

Refer a friend to pokok game's referral program and earn a referral bonus once they make their first deposit. The bonus amount may vary over time — check the Promotions page for the latest offer.

Yes! Simply uncheck the bonus option or select "No Bonus" at the time of deposit. Depositing without a bonus means no wagering requirements will apply to your withdrawals.

Once free spins or free bets are credited to your account, they are applied automatically when you play the designated game. Winnings from free spins may also be subject to wagering requirements — please check the terms.

VIP Points are earned with every bet you place. Reaching a set point threshold upgrades your VIP level, unlocking higher cashback, increased withdrawal limits, and exclusive offers. Points can be redeemed for cash or bonuses.

Yes! pokok game's Live Casino games are broadcast live in HD via professional cameras — play in real-time with trained live dealers. All game results are completely fair and verifiable.

All games on Pokok Game are developed by certified providers (Pragmatic Play, Evolution, Playtech, etc.) and are RNG (Random Number Generator) certified. The RTP (Return to Player) rate for every game is published transparently.

Yes! pokok game's website is fully mobile-responsive and works smoothly on any mobile browser, whether you're on Android or iOS. To download the app, Platform Page See details.

pokok game's Sports Sports Betting covers cricket, football, tennis, badminton, basketball, kabaddi, and 30+ more sports. Live in-play betting on real-time matches is also available.

pokok game's Fish game— various fish and sea creatures swim across the screen. Shoot them with your cannon to catch them — larger fish earn more points and bigger rewards. Different cannons have different power levels and costs.

Game lobby is Pokok Game's central hub where all game types are available in one place. You can filter by category, provider, or popularity to find exactly what you're looking for.

If a game disconnects due to internet or server issues, Pokok Game's system saves your game state. When you log back in, the game will resume from where it left off or your bet will be refunded. If the issue persists, contact support with a screenshot.

No. pokok game never sells or shares your personal information with third parties. Our Privacy Policy your information is used solely for the purpose of providing our services.

Only pokokgame.com Always log in from the official site. Do not click links from social media or unknown sources. Pokok Game will never ask for your password by phone or message. If you notice anything suspicious, contact support immediately.

Account Settings → Security → Enable Two-Factor Authentication. With mobile OTP-based 2FA active, a verification code will be sent to your phone at every login — providing the strongest protection against account hacking.

Immediately: 1) Change your password, 2) Verify your identity via OTP, 3) Notify Pokok Game Support — your account will be temporarily frozen and an investigation will begin. Acting quickly can minimize any potential losses.

It is best to avoid logging in on public WiFi. If you must, ensure the URL begins with https:// and the green lock icon is visible on Pokok Game. Always log out after your session and change your password afterwards.

Pokok Game takes responsible gaming very seriously. Our Responsible Play Go to the page — you'll find features including deposit limits, cooling-off periods, and self-exclusion. Help is also available via live chat.

Yes, Pokok Game is built specifically for users in Bangladesh. The platform's interface, support, and promotions are all available in Bengali.

For a full list of all pages, Sitemap to find links to all sections.

Pokok Game supports Bangladeshi Taka (BDT ). Transactions can be made easily using Bangladeshi mobile banking or bank accounts.

Yes! Join pokok game's affiliate program and earn by referring friends and contacts. To apply for the affiliate panel, send an email to [email protected].

pokok game's Terms & Conditions If changes are made, you will be notified via a welcome message after login or by email. It's a good habit to check this page regularly.

Bingo Go to the page and purchase bingo cards — each card features a unique set of random numbers. Match them as numbers are called during the live draw. Complete a full line or a designated pattern to win a prize.

pokok game's Platform Pageto find instructions for downloading the Android or iOS app. You can also play with full functionality directly from your browser.

To learn more about Pokok Game, visit our About Us page for detailed information about the company's history, mission, and vision.