Pokok Game's Privacy Policy

Pokok Game (pokokgame.com) respects your privacy and is firmly committed to protecting your personal data. This Privacy Policy ("Policy") describes how Pokok Game collects, uses, stores, and protects your personal information.

This Policy applies to the Pokok Game website, mobile app, and all related services. By using the Pokok Game platform, you agree to this Privacy Policy. We strongly recommend reading it carefully — as it clarifies your relationship with us regarding your personal data.

Pokok Game collects only the data strictly necessary to provide its services. Collecting unnecessary personal information is against our policy.

Pokok Game collects information through a variety of methods. Each method is transparent and conducted with your consent.

Directly from you

• When completing the registration form — name, mobile number, email
• During KYC verification — national identity card details
• At the time of payment — mobile banking number
• When contacting our support team — your messages and related information

Automatically

• Via cookies and similar tracking technologies — browsing behaviour
• Via server logs — IP address, access time
• Via the game engine — bet records and game results

Pokok Game uses your data for specific, legitimate purposes only. No information is used for anything beyond what is necessary.

• Account Management: To create, verify, and secure your account.
• Payment Processing: To securely process deposits and withdrawals.
• Personalising Your Gaming Experience: To recommend games tailored to your preferences.
• Customer Support: To resolve your questions and issues.
• Security Assurance: To prevent fraud, money laundering, and suspicious activity.
• Legal Compliance: To comply with legal obligations in Bangladesh.
• Bonuses & Promotions: To send you relevant offers (you may opt out at any time).
• Service Improvement: To improve Pokok Game's services and overall user experience.

Pokok Game never sells your personal data. However, we may share limited information with trusted third parties where necessary to deliver our services — always in the interest of protecting you.

When Your Data May Be Shared

• Payment Provider (bKash, Nagad, Rocket): To process payments — payment-related information only.
• Game Providers (Evolution, Pragmatic Play): Session data required for game operation.
• KYC Verification Service: To verify your identity — limited identity information only.
• Government Authorities: In response to a court order or legal obligation — limited strictly to the information specified.

The Pokok Game website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of Pokok Game.

Pokok Game uses industry-leading technology to keep your data secure. Our security team continuously monitors our systems and responds swiftly to any suspicious activity.

• 256-bit SSL/TLS Encryption: All data transmissions are secured with the highest standard of encryption.
• Encrypted Database: All stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• 24/7 Security Monitoring: Real-time system monitoring and threat detection.
• Firewall & DDoS Protection: Servers and data protected against external attacks.
• Regular Security Audits: Regular security testing conducted by third-party specialists.
• Data Backup: Encrypted backups are taken daily — your data is never at risk of being lost.

Pokok Game believes you should have full control over your data. That's why we uphold the following rights.

Pokok Game retains your data only for as long as necessary. Retention periods are determined by legal requirements and the nature of the service.

• Account Information: For the duration of active account + 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with Bangladesh financial regulations).
• Game History: For the duration of active account + 2 years after closure.
• Support Contact: Deleted 3 years after last contact.
• Log Files & Server Data: Automatically deleted after 90 days.
• Marketing Preference Data: Deleted immediately upon opt-out.

If you have any questions about this Privacy Policy, wish to make a data-related request, or have a complaint — please contact the Pokok Game data protection team.

• Email: [email protected]
• Live Chat: Available 24/7 on the Pokok Game website
• Response Time: Typically within 30 business days

Regarding Policy Changes

Pokok Game may update this Privacy Policy at any time. For significant changes, we will notify members in advance via email or an in-platform notification. The date of the latest update will always appear at the top of this page.