Pokok Game — Terms & Conditions

Pokok Game is a Bangladesh-based online gaming and entertainment platform operating under the domain pokokgame.com. These Terms & Conditions ("Terms") constitute a legally binding agreement between Pokok Game and its users. By accessing the platform, registering an account, or using any game or service, you are deemed to have fully accepted these Terms.

All Pokok Game services are designed for users in Bangladesh. If you disagree with any part of these terms and conditions, please refrain from using the Pokok Game platform. Pokok Game reserves the right to modify these terms at any time, and continued use of the platform following any changes will be considered acceptance of the updated terms.

To open an account with Pokok Game, you must meet the following requirements. Failure to comply may result in your account being suspended or permanently closed at any time.

Age & Identity Verification

• To open an account You must be at least 18 years of age Accounts belonging to minors will be closed immediately and all balances will be forfeited.
• All information provided at registration — including your name, date of birth, and mobile number — Must be truthful and accurate।
• Pokok Game may request your National ID (NID) or other identity documents at any time. Failure to provide the required documents may result in your withdrawal being placed on hold.
• Each individual One account only you may open. If multiple accounts are detected, all of them will be closed.

Account Security

• You are solely responsible for keeping your password and login credentials confidential. You must not allow anyone else to access your account.
• If you notice any suspicious activity, please notify Pokok Game's support team immediately.
• Using another person's account is strictly prohibited and will result in a permanent ban.

Pokok Game supports all popular mobile banking methods available in Bangladesh. Our goal is to make the payment process as simple, fast, and secure as possible.

Important Withdrawal Conditions

• Your account must be fully verified (KYC) before any withdrawal can be processed.
• The withdrawal method must match the deposit method — for example, if you deposited via bKash, you must also withdraw via bKash.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawals of up to BDT 50,000 per calendar day are permitted.

Pokok Game offers a wide range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

General Rules for Claiming & Using Bonuses

• Each bonus has its own Wagering Requirement (WR) — a specific wagering multiplier of the bonus amount must be met before any withdrawal can be made.
• The wagering requirement (WR) for the welcome bonus is generally between 25x and 35x.
• The wagering requirement (WR) must generally be met within 30 days of receiving the bonus.
• Multiple bonuses cannot be used simultaneously — you must complete one bonus before claiming the next.
• Pokok Game reserves the right to modify or cancel any promotional offer.
• Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in bonus forfeiture and account closure.

All games on Pokok Game operate using internationally certified Random Number Generator (RNG) technology. This ensures that every game outcome is entirely random and unbiased — neither Pokok Game nor any third party can influence the results.

• If your internet connection drops during a game, the Pokok Game system will automatically save the game state.
• In Live Casino games, the dealer's decision is final — results will not be changed unless a technical error has occurred.
• In Sports Betting, bets are settled based on the official match result.
• Game manipulation, use of software, bots, or automation tools is strictly prohibited.

The following activities are strictly prohibited on the Pokok Game platform. Violations will result in permanent account closure and forfeiture of all balances.

• Creating Multiple Accounts — If one person opens multiple accounts, all of them will be closed.
• Manipulation or Fraud — Gaining unfair advantage through software, bots, hacking, or any form of technical manipulation.
• Money Laundering — Attempting to launder illicit funds through the Pokok Game platform.
• Using Another Person's Account — accessing or operating another person's account without authorization.
• Providing False Information — Providing false or fraudulent information during registration or verification.
• Bonus Abuse — Claiming the same bonus multiple times using multiple accounts or identities.
• Parlay Betting — Colluding with acquaintances to place coordinated bets in a way that harms the platform.

Pokok Game believes gaming is a form of entertainment — not a source of income. We genuinely care about the mental and financial well-being of our members, which is why Pokok Game provides a range of responsible gaming tools.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Gaming will automatically stop once you reach a specified loss amount.
• Session Timer: You will automatically receive an alert after the set time period.
• Cooling-Off: You may take a break ranging from 24 hours up to 30 days.
• Self-Exclusion: Option to permanently close your account.

If you or someone close to you may be experiencing a gambling problem, please reach out to Pokok Game's support team. We are always ready to help. To learn more, Responsible Play View the page.

Pokok Game places the highest priority on protecting your personal information. We only collect data necessary to provide our services, and your information is never sold to third parties.

• Your name, mobile number, and payment details are stored on servers encrypted with 256-bit SSL.
• We use your gaming data solely to enhance your personalized experience.
• Pokok Game does not share information with any government authority unless legally required to do so.

For more details, visit our Privacy Policy Read the page.

Pokok Game reserves the right to temporarily suspend or permanently close any account under the circumstances listed below. We will provide prior warning where possible; however, immediate action may be taken in cases of serious violations.

• Violation of these Terms & Conditions may result in
• If you use a false identity or forged documents
• Suspicious financial activity or attempted money laundering
• If you attempt to exploit any unfair advantage in the system or games
• If you behave disrespectfully toward other members or Pokok Game staff

Upon account closure, any valid balance (excluding bonuses) will be refunded — provided the closure is not due to fraudulent activity.

Pokok Game reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, we will notify members in advance via email or an in-platform notification.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated Terms.
• The latest Terms will always be available on this page.

For any questions or complaints, please email our support team: [email protected]